Director of Customer Support
What do you do at Advanced IT Concepts?
My primary duties are overseeing all day-to-day operations and timely delivery of quality technical support service to our clients, determining staffing needs, setting schedules and insuring that those under my direction have adequate resources to complete their jobs. I am also the top level email encryption support person, performing deployments and supporting any issues or questions that may arise.
What are your credentials/past work experience?
I started my career as a helpdesk coordinator for a nationwide network of call centers. I moved on to desktop support in the oil and gas industry for 5 years until accepting a position with a national non-profit. At the non-profit, I quickly became a systems administrator and used the experience and knowledge gained there to become the Director of Customer Support at Advanced IT.
What do you like most about working at Advanced IT Concepts?
The team is fun to work with, and the relationship we develop with our clients allows us to have friendly interactions with them.
What are the values that drive you?
Empathy, Dedication, Adaptability, and Teamwork.
What was your first computer?
Windows ME on an old Gateway when they still had boxes with cow spots on it.
What do you enjoy doing when you are not working?
Spending time with my 11 pets, crafting, and baking.
Tell us something about yourself that might surprise us.
I worked as a Blacksmith’s apprentice and sales woman at the Texas Renaissance Festival for 6 years !